TERMS & CONDITIONS
1. Scope of Application
These General Terms and Conditions of Sale ("Terms") apply to all sales made by Tea Ceramics online store ("Seller," "we," "us," or "our") and is operated by
Arkona Design SP. Z O.O.
Głębocka 3/53
03-287 Warsaw
KRS: 0000805662
NIP 5242891318
REGON 38444506100000.
Contact with the Seller is possible via e-mail: contact@tea-ceramics.com or phone number +48 502 477 747.
The agreement is concluded in English, in accordance with Polish law and these regulations.
By placing an order on our Website, https://tea-ceramics.com, you ("Buyer," "you") agree to these Terms in full. Any other terms or conditions, unless expressly accepted in writing by the Seller, are excluded.
2. Products
We offer original handmade, legally manufactured in Poland, porcelain and stoneware tumblers, tea cups, tea pots, gaiwans, kensui, and other type of ceramic pieces for sale through our Website ("Products" / "Offer"). All descriptions, images, and pricing are subject to change at any time without notice. We strive to ensure accuracy in the presentation of Products, but we do not guarantee that descriptions or other content will be error-free, complete, or current.
2.1 Availability
All Products are subject to availability. We reserve the right to modify or discontinue Products at any time without notice. If an item is unavailable after you have placed an order, we will notify you promptly and provide a full refund.
3. Orders and Contract Formation
3.1 Order Process
To purchase a Product, you must add the item to your cart and complete the checkout process, providing all necessary information (shipping address, payment details, etc.). An order is considered placed once the payment is received.
3.2 Acceptance of Orders
The receipt of an order confirmation does not constitute acceptance of the order. We reserve the right to accept or decline your order at any time before the order is shipped. In case of refusal, we will refund any payment you have made.
4. Prices and Payment
4.1 Prices
Prices for Products are listed on the Website in PLN and include any applicable taxes unless otherwise specified. Shipping fees will be calculated and added to the order total during checkout.
4.2 Payment Methods
We accept the following payment methods: credit cards to our bank account number, 02 1020 1068 0000 1102 0349 3152, PayPal, and an online electronic payment service Przelewy24. Full payment must be made at the time of ordering.
4.3 Price Changes
We reserve the right to change the prices of Products at any time, but any such changes will not affect orders that have already been placed and confirmed.
5. Shipping and Delivery
5.1 Shipping
We ship worldwide. Shipping times vary depending on the destination. You will be provided with an estimated delivery time during checkout.
5.2 Delivery
We strive to deliver orders within the stated delivery timeframe. However, we cannot be held liable for delays caused by third-party carriers.
5.3 Risk of Loss
The risk of loss or damage to Products passes to the Buyer upon delivery of the items to the carrier.
6. Returns and Refunds
6.1 Return Policy
If you are not satisfied with your purchase, you may return it within 14 days from the delivery date, provided the item is in its original condition (undamaged, in resalable and perfect condition). To initiate a return, contact us at: contact@tea-ceramics.com with your order details.
6.2 Refunds
Upon receiving and inspecting the returned item, we will issue a refund to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
6.3 Non-returnable Items
Personalized and made-to-order products are non-returnable.
7. Intellectual Property Rights
All content on our Website, including but not limited to text, images, graphics, logos, and designs, are the property of Arkona Design SP. Z O.O. and are protected by copyright and trademark laws. You may not use or reproduce any part of our Website or Products without express written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Arkona Design SP. Z O.O. shall not be held liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the sale or use of our Products. Our total liability, whether in contract, tort, or otherwise, is limited to the amount you paid for the Product.
9. Data Protection and Privacy
We respect your privacy and are committed to protecting your personal data. By placing an order, you agree to our collection and use of personal data in accordance with our Privacy Policy.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Poland. Any disputes arising from these Terms or the sale of Products will be subject to the exclusive jurisdiction of the Polish court.
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page and will apply to all transactions made after the updated Terms have been posted.
12. Contact Information
For any questions or concerns regarding these Terms or your order, please contact us at:
contact@tea-ceramics.com